To request a return or a replacement, please see policies below, and, if eligible, send an email to info@shopkapiva.com with your:

Order #

First and Last Name

Phone Number

Email Address

Reason for the return or replacement. 

RETURN POLICY

To be eligible for a return, your item must have been purchased on shopkapiva.com within the last 30 days and be unopened and in good condition.

REPLACEMENT POLICY

To be eligible for a replacement, your item must:

• Be defective or damaged
• Have been purchased on shopkapiva.com
• Have been purchased within the last 30 days

WRONG ITEMS

If you received the wrong item(s) in your order, please reach out to us directly at info@shopkapiva.com.